1. Introduction

At Alpha Healing Wellness, we understand that seeking treatment for addiction and mental health concerns requires trust, privacy, and respect. Protecting the personal and medical information of our patients is one of our highest priorities.

This Patient Privacy & Confidentiality Policy explains how we protect the privacy of individuals who contact us, seek treatment, or receive care at our facility.

Our Commitment to Confidentiality

Alpha Healing Wellness is committed to maintaining the strict confidentiality of all patient information, including personal details, medical history, treatment records, and therapy discussions.

All information shared with our team is treated with the highest level of privacy and is accessible only to authorised medical and support staff directly involved in the patient’s care.

3. Information We Collect

To provide effective treatment and support, we may collect the following types of information:

4. Personal Information

  • Name
  • Contact details (phone number, email address)
  • Age and date of birth
  • Address
  • Emergency contact details

5. Medical and Treatment Information

  • Medical history
  • Mental health history
  • Substance use history
  • Current medications
  • Therapy notes and treatment progress

This information is collected only for the purpose of delivering safe and effective treatment.

6. How Patient Information Is Used

Patient information may be used for the following purposes:

  • Providing medical and psychological treatment
  • Developing personalised treatment plans
  • Monitoring recovery progress
  • Coordinating care among healthcare professionals
  • Communicating with patients or authorised family members when necessary

Alpha Healing Wellness does not sell, rent, or share patient information with third parties for marketing purposes.

7. Confidentiality of Therapy and Treatment

All therapy sessions, counselling sessions, and treatment discussions at Alpha Healing Wellness are strictly confidential.

Information shared during therapy will not be disclosed to anyone outside the treatment team without the patient’s consent, except in circumstances required by law.

8. Situations Where Information May Be Disclosed

While we maintain strict confidentiality, there are limited situations where disclosure may be necessary, including:

  • When required by law or court order
  • If there is a serious risk of harm to the patient or others
  • Medical emergencies where information is needed for immediate care
  • When the patient has provided written consent to share information with family members or professionals

Any disclosure will be limited to the minimum information necessary.

9. Privacy of Website Visitors

When individuals contact Alpha Healing Wellness through the website www.alphahealingwellness.com, we may collect limited information such as:

  • Name
  • Email address
  • Phone number
  • Inquiry details

This information is used only to respond to inquiries and provide information about treatment services.

10. Data Protection and Security

Alpha Healing Wellness takes reasonable technical and organisational measures to protect patient information from:

  • Unauthorised access
  • Misuse
  • Loss or disclosure

Patient records are stored securely and accessible only to authorised staff members.

11. Respect and Dignity

We recognise that addiction and mental health treatment are highly sensitive matters. Every patient is treated with respect, dignity, and discretion throughout their treatment journey.

Our staff members are trained to maintain confidentiality and follow strict privacy protocols.

12. Patient Rights

Patients at Alpha Healing Wellness have the right to:

  • Expect confidentiality of their personal and medical information
  • Know how their information is used
  • Request corrections to inaccurate personal information
  • Provide or withdraw consent for sharing information with family members

13. Updates to This Policy

Alpha Healing Wellness may update this Patient Privacy & Confidentiality Policy from time to time to reflect changes in legal requirements or internal practices.

The updated version will always be available on this website.

14. Contact Us

If you have any questions regarding this policy or how your information is handled, please contact Alpha Healing Wellness through the contact details provided on our website.